Need support help- never recieved starter gift box

i never got the starter gift box that gives you resources, gold, treasures etc. im level 2 and have all quests done except for refer and rank up. please help me. i am on server 607 ingame name _Jason_

letter them to support(server), or email the to kingdomsupport@haypi.com, if you can send ss, it will be better.