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Unable up log in my account via new phone/device.

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bvb.

Newbie

Posts: 3

Joined: Mon Nov 26, 2012 2:59 am

Post Mon Nov 26, 2012 3:06 am

Re: Unable up log in my account via new phone/device.

I am having the same issue. I upgraded to an Iphone 5 and was playing wit h no problem until yesterday. now i can't log in at all on the new phone. i my army is wiped by now since i could not feed them.. Wish they would have changed the damn rules before i spent $200 on the thanksgiving coins.. No i want a damn refund..
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Kelb6180

User avatar

Citizen

Posts: 111

Joined: Sat Mar 26, 2011 3:09 pm

Post Mon Nov 26, 2012 7:35 am

Re: Unable up log in my account via new phone/device.

I emailed them last night and got this reply this morning..

'
Dear player,
Thanks for your letter, can you login your account now?
One of our data servers which saves the HK user data encountered an operating error.
Please try again, it is okay to log in now.
If there's any loss due to the log-in problem, please give us necessary info (time&date, city location, amount etc.)
We'll check and get back to you with a solution. You can also contact your server support to get a quicker follow-up.
Thank you again for your unabated support and love for our game.'

Can't say fairer than that and I can now log in
TheDolos
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