Mine Glitch Causes Loss of ALL Dispatched Troops

[QueenofNo]

I don't know if this is reported elsewhere -- but there is a nasty glitch in the system -- if you dispatch TO a mine while you are under attack (I started the dispatch before the attack was noticed -- by the time I was done, my dispatch was only a FEW SECONDS behind the attack), your dispatched troops DISAPPEAR.

All of our alliance's troops were lost save a few (I dispatched right after a scout attack )

I am NOT HAPPY.

Wake up Haypi -- you're about to lose more players.

Same thing happened to me yesterday. Lost nearly 2000 cats. I'd love to get them back but I can't even log onto my server anymore. S101 has been down for 2 days. Having alot of fun now playing other apps. Lmao

Happened to my alliance as well 13k cavs and 10k cats all gone.

Same here but hey, what can you do about it? Not much it seems like

Email kingdomsupport@haypi.com? Otherwise just don't dispatch troops until it's fixed will get rid of the problem

[QueenofNo]

Email kingdomsupport@haypi.com? Otherwise just don't dispatch troops until it's fixed will get rid of the problem

Seriously? Why bother to post that answer? Do you think I don't know to mail support? Do you really think it's feasible to play the mine game without dispatching (especially considering that the attack reports contain no information)?

I know some people have a compelling need to tout -- but, please, take the cheerleading or fluffy post count increase posts elsewhere. Thank you.

Email kingdomsupport@haypi.com? Otherwise just don't dispatch troops until it's fixed will get rid of the problem

Seriously? Why bother to post that answer? Do you think I don't know to mail support? Do you really think it's feasible to play the mine game without dispatching (especially considering that the attack reports contain no information)?

I know some people have a compelling need to tout -- but, please, take the cheerleading or fluffy post count increase posts elsewhere. Thank you.

How are we supposed to know if you know haypis email address and have contacted them??? We don't.

This happened to our alliance this afternoon and we lost 7k inf 6k cats. The problem with this is we spend real money via coins speeding up production of our troops only to have everything lost. Haypi states in their user agreement that they don't give a sht and you play under their terms take it or leave it. They're also very good about not posting any phone numbers otherwise they might actually have to respond and fix these issues. Haypi will no longer be getting my money as this game is a piece of sht after the update and they refuse to work with anyone to return any support emails. Go love your stupid love glitchy software and I hope the Haypi staff all colapse of brain embolisms for designing such glitchy piece of sht software.

I am forced to agree with the opinions stressed on this thread. Any legitimate application development system would close the loop on these critical defects, especially when they are not caught during beta testing. Haypi v3.0 no doubt drove the company's proceeds up after the whirlwind weekend of activity in the new alliance mine game board. I find it ridiculous that not only can one find a means to connect with the app's development team, but that they auspiciously disconnected the "Contact Support" feature in the game.

This is a critical defect. It wouldn't be so bad if the developers weren't seeing proceeds from the upgrade. Rest assured, they are, and I've built class-action lawsuits with far less. I truly believe the developers need to stop cowering in the corner because they "missed one," and figure out how to a) fix the glitch immediately, and b) compensate those affected by awarding the alliances affected by the glitch with coins commensurate with the army that "disappeared". In the mean time, quit playing. To continue to pay these developers with your money would not incent to amend this concern.

With a little diligence I was able to find Haypi's direct contact information. Phone numbers, emails and English speaking contacts within the office and I'll be follow up on this as well.