"SUPPORT" on S120 - Yoyo

To those in charge of server delegation;

Whoever gave us Yoyo, on server 120 and what ever other servers, please reverse this. We have had bad support in the past but this is the worst it has been in a long while.

You have long time players ready to quit over this "support" team member, myself included.

I personally have lost countless troops to system glitches, and have been told that this is due to refreshing. Because When I pull my hunting troops home the system recognises that I should not have the crop that I am being shown (and by my own calculations should have) is incorrect. So the system recalculates, therefore starves me.

Solution offered to me: fill your crops before you pull your hunts!
This isn't acceptable.

I'm talking, first time was 40k crop, second time about the same, third time was 100k crop, and the one about a week ago 200k crop. Just vanishes and I lose so many troops that my city is in positive production again.

Now.. I've starved troops before, as any one of us that have been around a long time, and I know the difference from my personal whoopsy, and something not being right.

On top of this if we DO happen to be lucky enough to receive troops... They get put on while we are offline and typically re-starve because it is taking 48 or more hours for anything we send through to be actioned!

This is probably a bit of a ramble but I can't be bothered proof reading.
I know there are others on my server experiencing issues and I will let them speak for themselves.

Please listen to us, not only is our server LONG overdue for a merge, we have no active experts, and by the looks of things THAT isn't going to change, as I know there have been enquiries to this, but to top it all off... We get support that is... Slow to respond... Sarcastic when they DO respond, and don't seem to have a single care to the outcome of our questions.

We are all fed up with these issues. Another thing is, when an expert DOES log on (not often at all), they insta-mute without even saying hi or giving any warnings at all. They won't even talk AFTER muting someone.

We need something done or all the coiners and big players are gonna quit. I'm not trying to threaten or anything. Just speaking the truth.

-Tink0429

Would love to see something done with that server. And the game in general. Experts everywhere are like this. It's worse on new servers when they get expert and then don't show up for days on end... Doesn't really do a whole lot for servers when their experts aren't around to help new folks out...

[GoldenRico]

The entitlement that comes from coiners is quite atrocious. Just because you buy coins this does not give you permission to walk on the line or troll players/experts. If you are truly right about an expert being out of control please take a screenshot and send it to support. They will handle the rest.

Now in regards to issues with any support staff, please message them privately. Taking issues to the public forum will result in a warning.

This topic is now locked

[support93]

To those in charge of server delegation;

Whoever gave us Yoyo, on server 120 and what ever other servers, please reverse this. We have had bad support in the past but this is the worst it has been in a long while.

You have long time players ready to quit over this "support" team member, myself included.

I personally have lost countless troops to system glitches, and have been told that this is due to refreshing. Because When I pull my hunting troops home the system recognises that I should not have the crop that I am being shown (and by my own calculations should have) is incorrect. So the system recalculates, therefore starves me.

Solution offered to me: fill your crops before you pull your hunts!
This isn't acceptable.

I'm talking, first time was 40k crop, second time about the same, third time was 100k crop, and the one about a week ago 200k crop. Just vanishes and I lose so many troops that my city is in positive production again.

Now.. I've starved troops before, as any one of us that have been around a long time, and I know the difference from my personal whoopsy, and something not being right.

On top of this if we DO happen to be lucky enough to receive troops... They get put on while we are offline and typically re-starve because it is taking 48 or more hours for anything we send through to be actioned!

This is probably a bit of a ramble but I can't be bothered proof reading.
I know there are others on my server experiencing issues and I will let them speak for themselves.

Please listen to us, not only is our server LONG overdue for a merge, we have no active experts, and by the looks of things THAT isn't going to change, as I know there have been enquiries to this, but to top it all off... We get support that is... Slow to respond... Sarcastic when they DO respond, and don't seem to have a single care to the outcome of our questions.

Dear player

We had checked. Your recent starvation was a normal starvation, not a glitch.

Best regards,
Yoyo
Haypi Kingdom Team