Could you please fix retrieve password

My friend has asked me to post this as he has forgotten his password, password retrieve has not been working for at least the last 2 months, please fix this ASAP

[support9]

Hi there,

We've checked and confirmed the normality of the password retrieval link.

Please check again and confirm. If your friend has forgotten his/her registry email address please feel free to contact kingdomsupport@haypi.com with details, we'll see what we can do to help.

Best,
Haypi Team
P.S. I've sent the password retrieval link to your forum private message just in case that your friend hasn't updated the link yet.