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Free coins not received for app download

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Sksolid

Newbie

Posts: 6

Joined: Wed Jan 05, 2011 9:25 am

Post Wed Jan 05, 2011 9:42 am

Free coins not received for app download

1. Account name: Sksolid
2. Date: 1/04(time forgotten) & 1/05(around 1am pst)
3. Purchased two apps from free coin system for the associated coins. Did not receive the 26 coins(13 each). Both apps downloaded normally, free coins just did not register. Other app downloads before and since have been appropriately credited.
4. App names: gunz, irevolver. These two apps are first two to fail to work, which was why I thought first one may have somehow been my error (app didn't disappear from downloads menu like others that did work have).
5. Both apps are from developer pikabui. Perhaps there is error in recognizing this developer's app in the free coin system.
6. Please credit to my account the 26 coins that I should have received.
7. Sorry no ss.
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devryan13

Conqueror

Posts: 955

Joined: Sat Sep 18, 2010 7:26 pm

Location: Server 104 and 39

Post Wed Jan 05, 2011 12:00 pm

Re: Free coins not received for app download

Please send this issue to support@tapjoy.com
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K2700

Warlord

Posts: 2153

Joined: Tue Apr 06, 2010 12:55 pm

Location: Behind You

Post Wed Jan 05, 2011 9:11 pm

Re: Free coins not received for app download

Sometimes you might have to make an account with the app to recive the coins, also sometimes the coins dont imediatly register so wait 30-60 mins and see if their there.
If they dont come then send and email to the address dev posted^^
Retired expert
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Sksolid

Newbie

Posts: 6

Joined: Wed Jan 05, 2011 9:25 am

Post Thu Jan 06, 2011 8:23 am

Re: Free coins not received for app download

Thanks contacted tap joy and waiting for a response
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TatsujinK

User avatar

Marquis

Posts: 514

Joined: Thu Nov 11, 2010 10:46 pm

Location: The Green Fields of FailMess R.I.P

Post Thu Jan 06, 2011 7:40 pm

Re: Free coins not received for app download

Is this your first account?
If so, then you need to contact them (Like you have done =])
But I don't think any other account can receive them. Take my account for example, I can't receive free coins on this one(apart from my daily 10 :P ), but on my s1 account which was my first account, I can.
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