Support doesn't care about helping you.

So after 3 days of back and forth emails with support@haypi.com about a missing army situation they reply "mail your own support"
Aren't they support??? WTF is that just a brushoff from support? I mean the in game support button has been broken since 3.0 came out so what do I do?
I am now positive haypi only wants your money and you can go screw yourself as far as they are concerned if they fk up. Anyone know how I contact "my" support since forwarding an email or providing an address is apparently too much effort for haypi support.

Try just contacting in-game Support. O_o To do so, send a letter to SupportX, with X being your server number. Have fun!

You just now figured this out?

[QueenofNo]

Yeah -- and exactly how are we to provide SS via letter. If they want us to contact our server support they need to provide an EMAIL ADDRESS. Letters get bumped out of the inbox when there are too many -- and we don't ever know if support actually received them.

Instead of taking the time to write yet another letter -- I think it's best that we all take the time to write blunt reviews and post them where they count. THAT should get someone's attention.

i disagree completly that support doesnt care about us you just reffered to the wrong people about your problem and support told you this and yoi are now complaining on forums ???

[QueenofNo]

Actually, support has NEVER told me this. They've just never fixed the problem. They keep sending me emails asking for my alliance name (which has been in every email I've sent them).

queen i imagine that support deals with a few hundred mails a day snd also there dealing with the prevention of more servers being crashed. im sure there doing there best to refund your coins but atm they hav bigger things to worry about.

i disagree completly that support doesnt care about us you just reffered to the wrong people about your problem and support told you this and yoi are now complaining on forums ???

Thanks for the insights but if you can't say anything useful then shutup. If ingame support button broken and emails to support receive basically "ust the support button" than WTF do you do?

i disagree completly that support doesnt care about us you just reffered to the wrong people about your problem and support told you this and yoi are now complaining on forums ???

Thanks for the insights but if you can't say anything useful then shutup. If ingame support button broken and emails to support receive basically "ust the support button" than WTF do you do?

you could tell suport button aint workin for a start instesd of assuming thet know already , and you could go directly to haypi.com nd seek help there.

I would like to disagree with you as well. I am a bit overzealous with Emailing Support! And they always seem to Email me back. It is usually David (GO DAVID!) and they are usually friendly and willing to help. With the new update and all of the problems that came with it the Haypi Technical Team has been very busy. I too am experiencing a bug where i am negative hundreds of thousands of dollars, resulting in my armies death. Once all of the bugs that are affecting players on a large scale, im sure they will have time to work out the individual problems. As Alanwalsh said, "i imagine that support deals with a few hundred mails a day snd also there dealing with the prevention of more servers being crashed..." he is absolutely right. Compared to the THOUSANDS of players who recently lost their accounts on Server 59, your and my problem ulike are menial but not worthless. Give them some time with their larger issues and they will do the best they can to help.

As a long time fan and player of Haypi I can't nor will i ever believe that they, as you stated "haypi only wants your money". The Haypi team has always acted as a family of dutiful helpers and you cant deny or dismiss that! I feel for you, as i too lost a large army but im waiting pactiently and im sure they will recompense us with some kind of remuneration.

Thanks