Coins not received

I had purchased 2 x 270 coins a total of 540 coins but I have not received any yet. Pls rectify this matter thanks

[support7]

Hello Valdon,
Your coins will come to your account within two hours.
If you fail to receive those coins, please let us know.
Thank you
Best Regards,
Vicky
Haypi Monster team

I purchase 9 coins the .99 cent package and I haven't receive my coins it says purchase when I try again after that then it says go to apple support.... Then I don't receive my purchase after that plz check this
Username: elewis1
Server: 25