I didnt get items i was supposed to get from vip2

I need my money back i did not recieve the items and did not recieve coins what happend was i bought it but as soon as i did it crashed so i took my hard earned money but didnt give me anythig i demand a refund

[support7]

Hello ChiefBen,
We checked and found that you have received coins from all your succesful transactions made recently.
If you have been charged but haven't received the coins, please send us your confirmation letter at monstersupport@haypi.com or through menu-help-support. We will reconfirm for you.
Thank you
Best Regards,
Vicky
Haypi Monster team