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Buy coins problem !!

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support9

Elite

Posts: 1619

Joined: Wed Jul 21, 2010 2:58 am

Post Mon Feb 11, 2013 2:26 pm

Re: Buy coins problem !!

Like what Nathan has said, we recommend you to check and confirm whether the purchases went through on iTunes Side, if you have received the iTunes receipt,
for monster players please forward your receipt to monstersupport@haypi.com;
for dragon players please foward your receipt to dragonsupport@haypi.com;
for kingdom players please foward your receipt to kingdomsupport@haypi.com

we'll check and get back to you.
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SilverLining

Newbie

Posts: 8

Joined: Sat Feb 09, 2013 11:16 am

Post Wed Feb 13, 2013 12:40 am

Re: Buy coins problem !!

sent it no reply....
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SilverLining

Newbie

Posts: 8

Joined: Sat Feb 09, 2013 11:16 am

Post Wed Feb 13, 2013 2:31 pm

Re: Buy coins problem !!

I sent all recipt number and ID for 2 days

Still waiting for coins ....
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vorakarn

Newbie

Posts: 12

Joined: Thu Feb 14, 2013 9:52 am

Post Thu Feb 14, 2013 9:55 am

Re: Buy coins problem !!

I have this problem also. But i got the reply that they are on vacation untill 16 so Did anyone get the coin.?
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Bullhead81

User avatar

Warlord

Posts: 2034

Joined: Wed May 30, 2012 10:59 pm

Location: Atlanta, Ga USA

Post Thu Feb 14, 2013 10:18 am

Re: Buy coins problem !!

Lord.Rex wrote:you guys sure you have in app purchases turned on in your settings? I haven't had any problems nor have I heard anyone on my server complain

I just bought some yesterday, Takes forever for server to go through the steps but it worked for me

Image

Signature design by Stavey
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hellboy2pro3

Newbie

Posts: 2

Joined: Mon Feb 18, 2013 7:33 pm

Post Tue Feb 19, 2013 1:47 am

Re: Buy coins problem !!

same here
id: hellboy2pro3
i bought 4.99 twice. It shown on my itunes purchase history and my credit card activity, but i don't get any coin ><
i sent email aleady via looo_promises@yahoo.com
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myooomy

Newbie

Posts: 1

Joined: Wed Feb 20, 2013 3:27 pm

Post Wed Feb 20, 2013 3:29 pm

Re: Buy coins problem !!

i have faced a problem. cannot buy coins !!!!!!!
every time i press purchase coin it will automatically jump back to ipad main menu after that i open haypi monster need to connecting again.
i have tried lot of time still the same.
grrrrrr i want to become a VIP !!!!!!!!!!!!!!!!!!!!!!! :evil:
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hellboy2pro3

Newbie

Posts: 2

Joined: Mon Feb 18, 2013 7:33 pm

Post Fri Feb 22, 2013 10:12 pm

Re: Buy coins problem !!

Are u guys kidding me!!! i been waiting for a week already. if u guys can't deliver the coin then give me back my money RIGHT NOW. BULLSHIT !!!
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support7

User avatar

Elite

Posts: 353

Joined: Wed Jul 21, 2010 2:55 am

Post Thu Mar 14, 2013 8:28 am

Re: Buy coins problem !!

Hello,
When purchasing coins, if you have been charged but didn't receive any coins. Please send the confirmation letter you receive from iTunes to monstersupport@haypi.com with your username(case sensitive) and server no., and we will confirm for you asap. Or you can contact your ingame support representative through menu>help>support and attach your confirmation letter. Thank you
Guys, have your coin problems been solved?

Best regards,
Vicky
Haypi Monster team
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AngKongAn

Newbie

Posts: 2

Joined: Fri Mar 22, 2013 6:47 pm

Post Fri Mar 22, 2013 7:15 pm

Re: Buy coins problem !!!

i bought coins $1.28 for 9 coins , six times in the game. But it's said purchase failed and cancelled and said my purchase could not be complete please contact itunes store support and waste of money in my apple id. What should i do for this problem ???
( my haypi monster id AngKongAn server 18 apple id Xxlee_yu_anxX@hotmail.com )
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