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Did not recieve coins

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superfly88_713

Conqueror

Posts: 1109

Joined: Tue Feb 05, 2013 4:03 pm

Post Sat Nov 02, 2013 6:11 am

Did not recieve coins

Same bu.llsh.t again with this game too?


I purchase coins and did not receive them. User id Superfly
I logged on to my Apple account and it shows the order was processed.

Please fix ASAP
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superfly88_713

Conqueror

Posts: 1109

Joined: Tue Feb 05, 2013 4:03 pm

Post Sat Nov 02, 2013 6:57 pm

Re: Did not recieve coins

Still nothing. argh
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meldmeldmeld

Newbie

Posts: 2

Joined: Sat Nov 09, 2013 1:13 pm

Post Sat Nov 09, 2013 1:13 pm

Re: Did not recieve coins

same here. ign is meldmeldmeld
i paid for it too
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strike995

Newbie

Posts: 1

Joined: Sat Nov 09, 2013 4:35 pm

Post Sat Nov 09, 2013 4:37 pm

Re: Did not recieve coins

Same here. ID: strike995
When I try to buy 50 coins again, it says i've already purchased it but hasn't been downloaded and to tap "ok" to download it". But when i click ok, nothing happens :( :cry:
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admin01

Veteran

Posts: 629

Joined: Tue May 10, 2011 5:31 am

Post Mon Nov 11, 2013 8:08 am

Re: Did not recieve coins

Dear players,
While you're purchasing coins,
1. if you are charged but didn't receive receipt from iTunes,nor the coins, please contact iTunes support for help.
2. if you are charged and receive the receipt, but failed to get the coins, please contact our customer service representives with your receipt and other info,we will look into this for you. Thank you
3. if it says something like "download" and you fail to proceed, please contact iTunes support for help.
Thank you
Regards,
Vicky
Haypi Team
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WexInside

Newbie

Posts: 5

Joined: Fri Nov 15, 2013 6:26 pm

Post Sat Nov 16, 2013 6:17 am

Re: Did not recieve coins

i got a receipt email from itunes and already contacted support from in game and posted a thread in bug section, along with contacting itunes support, and i didn't get any reply from any of the support team

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