everythings gone?

Its been a few months since ive playedthis game but i logged in today and nearly ll my progress is gone. Id spent some real life money in this game and want it fixed.

[Koenaj]

Are you sure you played the android version? It hasn't been out for too long.

Ive only ever had the android phone so im assuming so.

[Koenaj]

Ah alright, just checking .

I'm not able to think of any logical reason then, but for easy communicating with the staff, you usually need to send more information such as your device details (think about phone model, android version, App version et cetera). Noting down your username and Server No. might also help here.

Good luck!

[support9]

Its been a few months since ive playedthis game but i logged in today and nearly ll my progress is gone. Id spent some real life money in this game and want it fixed.

Hi amberxla,

Could you please tell me your username, application name and server no.? We can check for you. Please note that we have different client versions and those clients do not cross, so if you play a different client version, you'll start from the beginning.

Looking forward to hearing from you.

Best Regards,
Angela
Haypi Team

Username: amberxla
Game: haypi monster
Server: 3101

[support9]

Username: amberxla
Game: haypi monster
Server: 3101

Hi amberxla,

I've sent you a private message with details. Please get back to me and we'll see what we can do for you.

Best Regards,
Angela
Haypi Team