Mine Glitch Causes Loss of ALL Dispatched Troops

[QueenofNo]

I don't know if this is reported elsewhere -- but there is a nasty glitch in the system -- if you dispatch TO a mine while you are under attack (I started the dispatch before the attack was noticed -- by the time I was done, my dispatch was only a FEW SECONDS behind the attack), your dispatched troops DISAPPEAR.

All of our alliance's troops were lost save a few (I dispatched right after a scout attack )

queen I reported the same issue and have yet to hear anything back. I am pretty sure that your troops didnt disappear, yet instead they go to the alliance that occupies the mine. Which I would most definitely consider a glitch. I have emailed support and i suggest you do as well as this happened to me well over 12 hours ago and have yet to get any reply whatsoever.
the email is: kingdomsupport@haypi.com
and heres a link to my thread: viewtopic.php?f=6&t=11314&p=123967#p123967

[QueenofNo]

Thanks JR,

I actually emailed support before I did anything else -- fortunately I'm the cautious type and had a screenshot showing the dispatch -- and the attack in progress. However, the actions screen doesn't show the date and TIME an action is occurring... go figure...

[QueenofNo]

It's now been two days.. and all I get told is this matter will be fixed ASAP.

Two days isn't ASAP....

we've lost 25k in archers, 10k in cats, and 135 coins.

The exact same issue happened to my alliance resulting in a loss of around 6k cats. Support, I'd love to see this fixed and lost troops reimbursed.

[QueenofNo]

I have now written Haypi EIGHT times... 6 times I received emails in response asking for my alliance name (which was contained in my emails) and a promise to resolve it ASAP. It's now been 4 days. Yes, Four days that our troops and the coins we used to make them are gone. And all I can get are inane replies.

Here is my email:

This is my 8th email. Our alliance troops have been missing since 6/4/11.

All of my prior emails explained everything -- with screenshots. I will now explain everything again for the eighth time:


My account name: QueenofNo
My alliance name: Land of No
My server: 111



Problem: Our Alliance Troops dispatched to a mine never arrived and were never returned. Missing are 25,405 archers and 9382 catapults. 135 coins were used speeding up the production of these troops and it's now been FOUR DAYS THAT THEY ARE MISSING -- it's not fair for us to pay to speed up the production then not have use of the troops -- we've paid, lost opportunities for prestige, are now many days behind in gaining alliance prestige (very UNFAIR) -- and are STILL without our troops as I write this for the eighth time.

The dispatched troops did not arrive because an attack started just before the dispatch and completed before the dispatch was to arrive. I am attaching here the screenshot of the dispatch. I am also attaching a screenshot of the war reports in my inbox showing the date and time this all occurred -- the dispatch occurred right after the earlier of the two war reports you see in my inbox -- the newer report is for the war with the alliance whose attack started while I was dispatching. The opponent launched the attack while I was dispatching the troops. The troops never arrived to the mine and were never returned to us. We had no troops in the mine at the time of the attack. I am also attaching a copy of the war report so you can see that no troops were lost in the attack.

In addition I am attaching screenshots showing our use of the coins to speed up production of the missing troops. It's certainly not fair for us to pay for them to be produced and then have them go missing for days.

I am very dismayed that all I get are emails from Haypi asking for our Alliance name (it has been in all of the emails I have sent) and promises to fix things "ASAP". ASAP seems to never come. ASAP means: As soon as possible, not Ask Stuff and Procrastinate.

I look forward to the PROMPT resolution of this matter: the return of 25,405 archers, 9382 catapults and 135 coins.



QueenofNo

Queen, please contact Elle (Support 111) with a letter. From what I have seen, sending Emails about this issue will result in a response along the lines of "Mail the support of your server (AKA Elle)". This is, as Tracy (Support1) stated to do this "because he/she does not want this to be handled repeatedly." Please send a letter or a few to Elle and im sure your problem will be resolved

[QueenofNo]

If Support111 was who was to be contacted, why didn't ANY of the responses I received tell me to do so?

I did also contact Elle yesterday -- I am told my troops will be returned, but they say they "can not" refund the coins used to speed up their production.

We paid to have troops made for immediate use -- those were all coins used in the time immediately before the troops were dispatched -- having the troops lost for SIX DAYS through no fault of our own certainly defeats the intent of speeding up production.

I am dismayed -- and will write a complaint to Apple about the coin rip-off and to the appropriate authorities if it doesn't get resolved. Our coins have essentially been stolen and Haypi doesn't WANT to fix it.

[QueenofNo]

I should add: my alliance was hampered by the "can not donate" glitch on the first day -- so to catch up with the other alliances we were forced to coin troops --- only to have the coined troops disappear.

Glitches have left my alliance without prestige, without coins, and until the troops are returned, many days behind in troop strength.

Plese use the Edit button for future reference..

Im sorry and i feel for you.

I am currently -410,000$ due to a bug. Lots of Cavalry and no PP dor a week+ now

Support is doing what they can, in the meantime build up and enjoy the game. Your issue will be dealt with as quickly and to the best oftheir extent.

How can you be certain that Apple has not told them they can't refund you(Even though they should).