did not receive coins i paid for

If anyone from support sees this post please please help. I have tried several times to contact support with no luck. I paid $100 for coins I did not get. I received an email saying purchase was complete but no coins. I'm not trying to be annoying with all these post and messages I've sent to support. I just want what I paid for. Thank u.

[support9]

If anyone from support sees this post please please help. I have tried several times to contact support with no luck. I paid $100 for coins I did not get. I received an email saying purchase was complete but no coins. I'm not trying to be annoying with all these post and messages I've sent to support. I just want what I paid for. Thank u.

please kindly send a letter to either your in-game support or kingdomsupport@haypi.com with the following required info:
a. iTunes User
Please tell us the time and date when the purchase has been made, your full name, copy and paste the iTunes confirmation letter to us(which will be sent to user after each successful purchase)
b. google inapp billing User
Please tell us the time and date when the purchase has been made, your full name, email address registered to your android account, copy and paste the Google Check out to us(which will be sent to user after each successful purchase)
c. paypal
Please tell us: the time and date when the purchase has been made; your full name; email address registered to your paypal account; transaction id (very important)
We'll check and get back to you soon after receiving all the required info.

Please be patient and looking forward to hearing from you.