Incorrect Crop Indicator

Banion @ server66
August 24th 11:00 EST
Lost Troops in Pine Ridge
Incorrect or Frozen Display of Crop Amounts
Infantry 0, Cavalry 3224, Archer 2769, SiegeEngine 2342


I was rebalancing my troops into different cities so that they would not starve while I was sleeping. I check each city to make sure that the crop consumption is not in the red and if it is I figure out how many troops need to leave to put that city back in the black. Before I dispatch troops to the next city I check to make sure it has enough crops to feed them for at least an hour or 2 in case I get interrupted for a few minutes they wont starve. After checking and sending troops to the next city I realize I have to command a small atta and I go to do that. When I get back I go to check the War Report for the battle and I see a Lost City Troops letter. I go to the city which the letter refers to and it still shows a positive 190,000 crops. Then I try buying some crops and while it is sending the letter for the crop purchase the crop display changes to 340 and begins to go up, finally jumping up to the amount of crops I had purchased.
Now, in my letter to support I mentioned that I saw a red light on the connection but this only happened after I had gotten the letter saying my troops starved and it is a main part of the problem I am trying to explain to them. The display is not updating correctly. If I had seen the red indicator before sending the troops I might have thought "Oh its time to reset this game because it is not connecting correctly" or something similiar.
Now this is where my frustration really begins. The response from support is a canned statement about I need to make sure I have a solid wifi connection while playing the game. Thereby putting all the responsibility back on me. I talk to the expert on my server and she believes it is the games fault and I should letter support again. Which I do. The response is again that it is my fault and there is nothing they can do. I sent many more letters and complained in wc.
This is the last letter i received, which shows they really dont understand the problem and aren't trying to keep me as a loyal customer.

Thanks for contacting us again. As I've replied, red circle=lost your connection, no matter what the connection is.
That's how we design the game, green circle, no problem with connection, red circle, lost connection. And my leade shared the same opinion with me. So we canot return troops.
Best regards
Jessica
Haypi Kingdom Team


Ori Message:
Lost troops.
Boadicea told me that I should letter you again. I lost troops due to a glitch in the amount of crops showing in the display for my city.

lost Infantry 0, Cavalry 3224, Archer 2769, SiegeEngine 2342

Please replace them as it was not my fault and there is nothing I could have done prevent it.

Thank you, Banion

Green circle? I have never seen a green circle. — who is this leader? I would like to talk with them.

In my first letter I was very specific with a copy paste of the letter and a brief description of the problem. I have paid hundreds of dollars to play this game and it is not a good way to treat loyal customers. It would cost Haypi Kingdom nothing to return a few thousand troops to me and I would continue to be a happy player who is willing to — help out other players when they have problems and do my part to make this a better game for all of us.

If anyone knows of a Haypi Kingdom Users Group who is working on fixing the relationship between Haypi and it's loyal customer base please tell me.

-Banion

Its amazing how little support cares isn't it. I'm also trying to get troops replaced from a starve that wasnt my fault. Its almost like they don't want to have players who spend money on coins.

[support9]

Banion @ server66
August 24th 11:00 EST
Lost Troops in Pine Ridge
Incorrect or Frozen Display of Crop Amounts
Infantry 0, Cavalry 3224, Archer 2769, SiegeEngine 2342


I was rebalancing my troops into different cities so that they would not starve while I was sleeping. I check each city to make sure that the crop consumption is not in the red and if it is I figure out how many troops need to leave to put that city back in the black. Before I dispatch troops to the next city I check to make sure it has enough crops to feed them for at least an hour or 2 in case I get interrupted for a few minutes they wont starve. After checking and sending troops to the next city I realize I have to command a small atta and I go to do that. When I get back I go to check the War Report for the battle and I see a Lost City Troops letter. I go to the city which the letter refers to and it still shows a positive 190,000 crops. Then I try buying some crops and while it is sending the letter for the crop purchase the crop display changes to 340 and begins to go up, finally jumping up to the amount of crops I had purchased.
Now, in my letter to support I mentioned that I saw a red light on the connection but this only happened after I had gotten the letter saying my troops starved and it is a main part of the problem I am trying to explain to them. The display is not updating correctly. If I had seen the red indicator before sending the troops I might have thought "Oh its time to reset this game because it is not connecting correctly" or something similiar.
Now this is where my frustration really begins. The response from support is a canned statement about I need to make sure I have a solid wifi connection while playing the game. Thereby putting all the responsibility back on me. I talk to the expert on my server and she believes it is the games fault and I should letter support again. Which I do. The response is again that it is my fault and there is nothing they can do. I sent many more letters and complained in wc.
This is the last letter i received, which shows they really dont understand the problem and aren't trying to keep me as a loyal customer.

Thanks for contacting us again. As I've replied, red circle=lost your connection, no matter what the connection is.
That's how we design the game, green circle, no problem with connection, red circle, lost connection. And my leade shared the same opinion with me. So we canot return troops.
Best regards
Jessica
Haypi Kingdom Team


Ori Message:
Lost troops.
Boadicea told me that I should letter you again. I lost troops due to a glitch in the amount of crops showing in the display for my city.

lost Infantry 0, Cavalry 3224, Archer 2769, SiegeEngine 2342

Please replace them as it was not my fault and there is nothing I could have done prevent it.

Thank you, Banion

Green circle? I have never seen a green circle. — who is this leader? I would like to talk with them.

In my first letter I was very specific with a copy paste of the letter and a brief description of the problem. I have paid hundreds of dollars to play this game and it is not a good way to treat loyal customers. It would cost Haypi Kingdom nothing to return a few thousand troops to me and I would continue to be a happy player who is willing to — help out other players when they have problems and do my part to make this a better game for all of us.

If anyone knows of a Haypi Kingdom Users Group who is working on fixing the relationship between Haypi and it's loyal customer base please tell me.

-Banion

please refer to posting.php?mode=quote&f=4&p=144139 and get back to us.

viewtopic.php?f=4&t=13560
Heres the link needed banion may be easier to distinguish