Can support team ban?

so i have seen a lot of rude people using bad word
and this is example is got.
mind if you help support?

Support doesmt care about forums. Try sending this to ingame support but im pretty sure theyll ignore it anyway, its too many of such situations

Lol

[support9]

Hi there,

Please always feel free to report the foul language or other User Agreement violations to mltssupport@haypi.com or Help > Support

We'll appreciate if you can attach screenshots to backup your report.

Thank you for your cooperation and support. We'll check and take correspondent actions.

Best,
Angela
Haypi Team